Rhino + Jetty is making housing more affordable and accessible for millions of renters every year. We recently merged Rhino and Jetty to become the leading real estate platform with a mission to improve the financial lives of renters and their property managers.

In 2024, R + J expanded its platform with end-to-end deposit management, streamlining how security deposits and insurance solutions are administered. Today, our comprehensive suite of products – including security deposit insurance, cash security deposit management, lease guarantees, renters insurance, and loss of employment insurance – continues to transform the renting experience, making moving easier, more affordable, and more transparent for all.

As a Claims Analyst at Rhino + Jetty, you’ll assume a critical role on a driven team that is transforming the insurance claims experience.

In this role you will:

• Provide best-in-class claims experience through exceptional resolution of claim files
• Investigate, manage and resolve assigned claims while making decisions consistent with internal best practices
• Operate independently, managing a high volume of daily claim assignments
• Enhance relationships with our partners on the overall claims process through timely and accurate claim adjustment
• Assist in gathering customer feedback, defining processes, and identifying best practices
• Provide ongoing support to the Claims Team as needed
  

We’re ideally seeking:

• An active independent adjusters license is required (or required within the first 3 months of employment)
• 1+ years of full cycle insurance claim handling experience ; ideally in auto, general liability, work comp, or renters of homeowners contents
• Strong customer service skills
• An all-around team player who is detailed oriented and excels in critical thinking
• Excellent written communication
• An understanding of basic insurance concepts, claims, and policy coverages
• You feel at home using G-Suite, Microsoft Office, Slack, and modern workplace technology
• Flexibility - We are disrupting an industry so changes to traditional processes should be expected