Implementation Operations Specialist
Komodo Health
We Breathe Life Into Data
At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.
As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.
The Opportunity at Komodo Health
This role is serving as the delivery and configuration arm for Technical Solutions, the group who enables our platform for customers and partners. We support our customers' technical needs throughout the lifecycle of Komodo’s relationship. This role is key to driving scale and quality to allow our customers to unlock value quickly.
Looking back on your first 12 months at Komodo Health, you will have…
- Obtained a thorough understanding of Komodo’s Healthcare Map, platform, and suite of products, particularly from the technical lens
- Created and maintained Komodo’s IO playbook and knowledge base sourced from learnings
- Managed work assignments with quality
- Maintained active engagement with stakeholders, including Solutions Architects, Support Engineers, leadership
- Assisted with the transformation of Komodo’s technical support, service, and maintenance model, to improve effectiveness and efficiencies for the organization
You will accomplish these outcomes through the following responsibilities…
- Execute deliveries as expected
- Perform configurations to match specs
- Document learnings
- Contribute to playbook and codify best practices
- Meet /exceed team goals
What you bring to Komodo Health:
- Strong problem-solving skills and the ability to diagnose and resolve technical issues
- Effective communication skills to collaborate with both technical and non-technical teams in written and verbal manner
- In-depth understanding of and experience working with data assets or products used by entities (a big plus if this is within the healthcare industry)
- Ability to successfully manage multiple tasks and projects with high quality and grace under pressure, with a customer-centric mindset
- Understanding (+ mastery) of common technical tools - Snowflake, SQL, AWS, other relational database or data management tools
- Demonstrated experience working with technical teams
Additional skills and experience we’ll prioritize…
- Healthcare data
#LI-Remote
Where You’ll Work
Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options.
What We Offer
This position will be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.
Equal Opportunity Statement
Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.