Insurance Service Agent (P&C Licensed)
Position: Insurance Service Agent (P&C Licensed)
At Delos Insurance Solutions, we are seeking a dedicated and licensed insurance professional to join our team as a Customer Service Representative. The ideal candidate will hold a California Property & Casualty Insurance License and possess previous experience in customer service within the insurance industry. In this role, you will play a crucial part in our mission to redefine property insurance in wildfire-prone regions, offering unparalleled service to our valued customers.
- Deliver top-tier, unscripted white-glove service via phone, email, and chat.
- Proficiently navigate carrier websites, HubSpot CRM, SMS, and other omnichannel functions.
- Tactfully handle conflict resolutions and expertly de-escalate client situations.
- Establish and nurture positive client relationships, ensuring all inquiries, cancellations, and confirmations are adeptly managed.
- Document daily challenges and corrective actions in the call-center database.
- Use insights from call-center data to suggest continuous improvement strategies.
- Uphold Delos' unparalleled standard of client service and support.
- Drive continuous process enhancements using feedback and data.
- Cultivate a thorough knowledge of our insurance products to serve clients effectively.
- Valid California Property & Casualty Insurance License.
- Stable High-Speed Internet connection suitable for VOIP.
- Quiet Work-from-Home setup.
- Genuine passion for customer service and effective interpersonal skills.
- Technical proficiency with platforms such as Slack, Gmail, G-Suite, Adobe Acrobat, Microsoft 365, HubSpot CRM, OpenPhone, and more.
- Physical capabilities: Regular keyboarding, sharp vision, and ability to communicate using a headset.
- A blend of professionalism and punctuality.
- Self-driven with a collaborative mindset.
- Adept problem-solving abilities.
- An optimistic, proactive demeanor coupled with a strong sense of responsibility.
What We Offer:
- Competitive salary and stock options.
- Comprehensive benefits package, including health, dental, vision, and 401(k).
- A supportive and collaborative work culture.
- Access to state-of-the-art technology tools to enhance your efficiency.
If you are a licensed insurance professional with a passion for delivering exceptional customer service and a desire to be part of a groundbreaking startup revolutionizing property insurance, we invite you to apply. Join us in making a meaningful impact in wildfire-stressed regions of California.
Delos Insurance Solutions is an equal opportunity employer, and we welcome applicants from all backgrounds to apply.