Insurance Service Agent (P&C Licensed)
Delos
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See open jobs at Delos.See open jobs similar to "Insurance Service Agent (P&C Licensed)" Red Dog Capital.Position: Insurance Service Agent (P&C Licensed)
At Delos Insurance Solutions, we are seeking a dedicated and licensed insurance professional to join our team as a Customer Service Representative. The ideal candidate will hold a California Property & Casualty Insurance License and possess previous experience in customer service within the insurance industry. In this role, you will play a crucial part in our mission to redefine property insurance in wildfire-prone regions, offering unparalleled service to our valued customers.
Key Responsibilities:
- Deliver top-tier, unscripted white-glove service via phone, email, and chat.
- Proficiently navigate carrier websites, HubSpot CRM, SMS, and other omnichannel functions.
- Tactfully handle conflict resolutions and expertly de-escalate client situations.
- Establish and nurture positive client relationships, ensuring all inquiries, cancellations, and confirmations are adeptly managed.
- Document daily challenges and corrective actions in the call-center database.
- Use insights from call-center data to suggest continuous improvement strategies.
Role Objectives:
- Uphold Delos' unparalleled standard of client service and support.
- Drive continuous process enhancements using feedback and data.
- Cultivate a thorough knowledge of our insurance products to serve clients effectively.
Qualifications:
- Valid California Property & Casualty Insurance License.
- Stable High-Speed Internet connection suitable for VOIP.
- Quiet Work-from-Home setup.
- Genuine passion for customer service and effective interpersonal skills.
- Technical proficiency with platforms such as Slack, Gmail, G-Suite, Adobe Acrobat, Microsoft 365, HubSpot CRM, OpenPhone, and more.
- Physical capabilities: Regular keyboarding, sharp vision, and ability to communicate using a headset.
Key Attributes:
- A blend of professionalism and punctuality.
- Self-driven with a collaborative mindset.
- Adept problem-solving abilities.
- An optimistic, proactive demeanor coupled with a strong sense of responsibility.
What We Offer:
- Competitive salary and stock options.
- Comprehensive benefits package, including health, dental, vision, and 401(k).
- A supportive and collaborative work culture.
- Access to state-of-the-art technology tools to enhance your efficiency.
If you are a licensed insurance professional with a passion for delivering exceptional customer service and a desire to be part of a groundbreaking startup revolutionizing property insurance, we invite you to apply. Join us in making a meaningful impact in wildfire-stressed regions of California.
Delos Insurance Solutions is an equal opportunity employer, and we welcome applicants from all backgrounds to apply.
This job is no longer accepting applications
See open jobs at Delos.See open jobs similar to "Insurance Service Agent (P&C Licensed)" Red Dog Capital.